Frequently Asked Questions (FAQ)

Have questions? We’ve got answers.

Products & Materials

Q: Are your products made from real leather?
Yes! All of our items are handcrafted using 100% genuine full-grain leather. We never use synthetic or bonded leather.

Q: Do your products come with a warranty?
Yes, we offer a 6-month craftsmanship warranty on all products. If something breaks due to a production defect, we’ll repair or replace it free of charge.

Q: Can I request a custom leather item?
Absolutely! Email us at help@makhdoomleather.com with your idea, and we’ll let you know if it’s possible.

Shipping & Delivery

Q: Where do you ship from?
We ship all orders from our workshop in Tucson, Arizona, USA.

Q: Do you ship internationally?
Currently, we ship within the United States. For international shipping requests, please contact us for a custom quote.

Q: How long does delivery take?

Order Processing Time: 1–2 business days
Estimated Delivery Time: 7–14 business days (Standard Shipping)

Q: How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to track your shipment.

Returns & Refunds

Q: What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, undamaged, and returned in the original packaging. Custom items are not eligible for return unless defective.

Q: Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How do I request a return or exchange?
Simply email us at help@makhdoomleather.com with your order number and reason for return or exchange. We’ll guide you through the process.

Q: When will I receive my refund?
Refunds are processed within 14 days of receiving your returned item. Funds will be returned to your original payment method.

Payments & Security

Q: What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and also PayPal.

Q: Is your website secure?
Yes. We use SSL encryption and secure payment gateways to protect your information at all times. Your data is never stored on our servers.

Orders & Customer Service

Q: Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Please contact us immediately at help@makhdoomleather.com.

Q: I received the wrong or defective item. What should I do?
We’re sorry for the inconvenience! Email us at help@makhdoomleather.com with your order number and a photo of the issue—we’ll fix it ASAP.

Q: How can I contact customer service?
You can reach us anytime at:

📧 Email: help@makhdoomleather.com
👨‍💼 Manager: jordan@makhdoomleather.com
📍 Address: 5071 South Cherry Avenue, Tucson, AZ 85706, USA

Still need help?

If your question isn’t listed here, feel free to email us at help@makhdoomleather.com — we’re happy to help!